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Our Policies
Automotive Equipment Plus, Inc. is one of the fastest growing Automotive equipment websites on the internet. We have earned this distinction because of our innovative thinking, our attention to detail, our emphasis on quality and service, and because we listen to our customers. We are proud to offer high quality, hand crafted, durable, and affordable Automotive tools, Equipment and supplies.
There's quite a bit on Our Policies page, so to make it easier, we've created a few "frequently asked questions" to help you sift through the info. You can also just scroll down to veiw our policies.
Find quick answers to your questions below...
Has my order shipped?
Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
Open the Order confirmation email that you received after completing your order, The link provided will give you the status and tracking information on your order.
My order never arrived.
Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
How much is my shipping?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.
How do I return my product?
Please contact customer service for a RGA number.
I received the wrong product.
If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
At Automotive Equipment Plus, Inc. we want you to feel comfortable buying from us, and that includes making it easy for you to return a product to us, for any reason. We simply request adhering to the following requirements/procedure:
(1) The returned merchandise must be new, complete and in it's original packaging.
(2) The return must be made within 30 days of invoice date.
(3) Please include a copy of your original invoice with your return.
(4) Please indicate if you would like an exchange, credit or refund.
(5) Securely pack the product and send it shipping and insurance charges prepaid to the Automotive Equipment Plus, Inc. warehouse location closest to you:
We will promptly ship a replacement for any product returned for exchange, or issue a credit or refund as you have requested.
When will my order ship?
Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may click the Order Status link to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.
Do you ship to my country?
We currently ship directly to any destination within the 50 United States and to Puerto Rico, including to any freight forwarding company or port within these territories.
What are my payment choices?
Whether you are billed Open Account, charge your order to a Credit Card or pay C.O.D. you always pay the SAME LOW PRICE!
Minimum Order Fee: Automotive Equipment Plus, Inc. requires a minimum product order of $25.00 (shipping/tax not included). Orders less than $25.00 will be subject to a $5.00 Processing Charge.
Open Account: NET billing terms to qualified customers.
C.O.D.: C.O.D. shipments are charged on a per carton basis at $9.95 for each box. We accept company checks or money orders ONLY. Personal checks will not be accepted. Please make company checks or money orders payable to WTD Supply.
Credit Cards: We accept VISA, MasterCard, Discover Card, and American Express thru Paypal. There is no surcharge for using your credit card to pay for an order.
*PLEASE NOTE: 2ND DAY AIR shipments must be paid with a credit card.
When will my order ship and what are my shipping charges?
Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.
What is the return policy?
At Automotive Equipment Plus, Inc. we want you to feel comfortable buying from us, and that includes making it easy for you to return a product to us, for any reason. We simply request adhering to the following requirements/procedure:
(1) The returned merchandise must be new, complete and in it's original packaging.
(2) The return must be made within 30 days of invoice date.
(3) Please include a copy of your original invoice with your return.
(4) Please indicate if you would like an exchange, credit or refund.
(5) Securely pack the product and send it shipping and insurance charges prepaid to the Automotive Equipment Plus, Inc. warehouse location closest to you:
We will promptly ship a replacement for any product returned for exchange, or issue a credit or refund as you have requested.
Low Price Guarantee
We offer everyday discounts on over 10,000 items that we stock. We're confident that your total order cost will always be the lowest each time you order from us. And, if you find a nationally advertised price lower than ours on the same product that we offer, from any competing Online reatailer, we will meet that price! You can't lose! This is just one more way that we guarantee that your total order cost will always be lowest when you order from us.
The following conditions apply to our price match guarantee offer:
Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
Our web site uses SSL (Secure Sockets Layer) encryption technology to ensure a secure link between your computer and our server. This means that your orders, personal and/or business information, and (if requested by you) credit card information are stored on one of our servers.
The information you are inputting on our secure servers is not being transmitted over the internet.
We value your trust in us, and we will do everything possible to make sure that the information you provide to us is safe from hackers.
If you do not feel comfortable using our online forms, or if you would prefer to speak to one of our Customer Care Representatives, you may call your order in to us toll free at 1-904-476-7814, you may also fax your orders to us anytime, toll free at 1-866-680-2379.
If you have any questions or suggestions on how we can make this online ordering experience better for you then please send us an email and we will look into it. We always appreciate hearing from our customers. Thank you for your time.
Do I have to pay sales tax?
You only have to pay sales tax if you are located in the same state as our warehouse.
I have a question on my charges.
If you have further questions or concerns, please contact customer service for further assistance.
I need a copy of my receipt/invoice.
If you have further questions or concerns, please contact customer service for further assistance.
When will my credit appear on my account?
Credits usually take 7-10 business days from the time we receive your item(s).
When will my credit card be charged?
Your credit card will be charged within 24 hours prior to shipment of your item(s).
How do I buy/redeem a gift certificate?
If you have further questions or concerns, please contact customer service for further assistance.
How do I find my product?
To find the product(s) you're looking for, you may (1) use the navigation menus on the top, left & bottom of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I navigate the site?
To navigate this website, simply click on a category you might be interested in. Categories are located on the top, left & bottom of our website. QUICK TIP: Place your mouse cursor over anything you think could be a clickable link. You'll notice that anytime you scroll over something that is a link, your mouse cursor will become a "hand". Whereas scrolling over anything that is NOT a link will leave your cursor as an "arrow". You may also type a keyword into the SEARCH box to quickly find a specific product. If you have any trouble locating a product, feel free to contact customer service for assistance.
How do I use a coupon?
After adding items to your cart, click the "View Cart" link at the top of this site to view your cart. At the bottom of the shopping cart you'll see a box where you may enter your coupon code.
How do I contact you?
Please click here for our company contact information.
Monday through Friday 8:00AM to 6:30PM EST.
We will always respond to your questions and concerns with in 24 hours.
Business Phone: (904)476-7814 Business Fax: (866)680-2379
Business Address:
Automotive Equipment Plus, Inc.
1721 Dartmouth Drive
Middleburg, Florida 32068
Errors on Our Website
We make every effort to ensure that the information on AutoEquipmentPlus.com Online Store is complete, current and error-free. Despite these efforts, there may be instances where information regarding a product contains inaccurate or incomplete data, including with respect to price and availability. In the event a product is mispriced, AutoEquipmentPlus.com reserves the right to cancel any orders placed for that item at the incorrect price. We may also attempt to contact you via e-mail to see if you would like to proceed with the order at the correct price. If you no longer wish to purchase the item, you may request that the order be canceled.
